1. Agreement to Terms

These Terms of Service constitute a legally binding agreement between you and S.Y.M Garage Door & Gate Services concerning your access to and use of symgaragedoorandgateservices.com and all related services.

Acceptance: By accessing our website or using our services, you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement.

2. Services Offered

Garage Door Services

• Repair & installation
• Spring & cable replacement
• Opener repair & installation
• Emergency 24/7 service

Gate Services

• Automatic gate installation
• Gate motor repair
• Smart access systems
• Custom gate design

3. Appointments & Service Calls

When you schedule service with us, you agree to:

Accurate Information: Provide truthful and complete details about your service needs
Availability: Be present at the scheduled time or provide 24-hour notice for rescheduling
Safe Access: Ensure our technicians can safely access areas requiring service
Payment: Pay for services rendered according to quoted rates and payment terms
Cancellation: Notify us at least 24 hours in advance to avoid potential fees

4. Pricing & Payment

Estimates: Free estimates are provided in good faith but are not final quotes
Final Pricing: Determined after on-site inspection by our technician
Payment Due: Upon completion of service unless other arrangements are made
Accepted Methods: Cash, check, credit/debit cards, approved financing
Late Payments: May incur interest charges as permitted by California law

5. Warranties & Guarantees

Our Warranty Coverage

Labor Warranty: Varies by service type (typically 90 days to 1 year)
Parts Warranty: Manufacturer warranties apply (varies by brand/product)
Installation Warranty: Details provided at time of service

For full warranty details, see our Warranty Information page

6. Photography & Media Rights

Consent to Photography

By scheduling service with S.Y.M, you grant us permission to:

• Photograph your property's garage doors, gates, and related work areas before, during, and after service
• Use these photographs for marketing, advertising, portfolio, website, and social media purposes
• Display before-and-after images to demonstrate our workmanship and service quality
• Share images with manufacturers or suppliers for warranty or technical support purposes

Privacy Protection: We will not include your name, address, or personally identifiable information in publicly shared photos without separate written consent. Images will show only the work performed, not interior living spaces or personal belongings.

Opt-Out: If you do not wish to be photographed, inform us before service begins and we will honor your request.

7. Use of Subcontractors

Subcontractor Disclosure: S.Y.M Garage Door & Gate Services may, at our discretion, engage qualified subcontractors to perform certain services. All subcontractors:

• Are properly licensed and insured as required by California law
• Are bound by the same quality standards and professional conduct as our direct employees
• Operate under our supervision and quality control
• Are covered under our insurance policies for your protection

We remain fully responsible for all work performed, regardless of whether it's completed by our employees or qualified subcontractors.

8. Intellectual Property Rights

All content on this website (text, images, logos, designs, code, before/after photos) is owned by or licensed to S.Y.M Garage Door & Gate Services and protected by copyright, trademark, and intellectual property laws.

Prohibited: You may not copy, reproduce, distribute, modify, or create derivative works without our express written permission.

9. User Conduct & Prohibited Activities

You agree NOT to:

Use the website for any illegal purpose or in violation of any laws
Impersonate any person or entity or misrepresent your affiliation
Transmit viruses, malware, or other harmful code
Attempt to gain unauthorized access to our systems
Scrape, harvest, or collect user data without authorization
Use automated systems (bots, scrapers) to access the website

10. Limitation of Liability & Disclaimers

IMPORTANT LEGAL DISCLAIMER

THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES EXCEPT THOSE EXPLICITLY STATED IN WRITING.

LIABILITY CAP: OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, OR DATA LOSS) ARISING FROM YOUR USE OF OUR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Specific Liability Limitations

Pre-Existing Conditions: We are not liable for damage to garage doors, gates, or property that existed prior to our service
Hidden Defects: Not responsible for hidden structural defects discovered during service (we'll notify you immediately)
Customer Property: Not liable for vehicles, tools, or items left in garage/gate areas during service
Third-Party Products: Manufacturer warranties apply to parts; our liability is limited to installation workmanship
Acts of God: Not responsible for damage from earthquakes, floods, fires, or other natural disasters after service completion

Insurance Coverage

✅ S.Y.M is fully insured:

• General Liability Insurance (covers accidental property damage during service)
• Workers Compensation Insurance (protects you from employee injury liability)
• Contractor License Bond (required by California law)

Insurance certificates available upon request for commercial projects or HOA requirements.

Customer Responsibilities & Assumption of Risk

By engaging our services, you acknowledge and agree:

To inform us of all known defects, damage, or safety concerns before service begins
To ensure safe working conditions and access to service areas
That garage doors and gates contain mechanical parts under tension and carry inherent risks
To follow all safety instructions and maintenance recommendations provided
That failure to maintain your system per manufacturer recommendations may void warranties

11. Payment Terms & Late Fees

For complete payment and refund policies, see our Cancellation & Refund Policy.

Payment Due: Full payment due upon service completion unless financing arranged
Late Payment Fee: 1.5% per month (18% annual) on balances over 30 days past due
Collection Costs: You agree to pay all collection costs including attorney fees (up to 33% of balance) for unpaid accounts sent to collections
Lien Rights: California law allows contractors to file a mechanic's lien on your property for unpaid service charges

12. Indemnification

You agree to defend, indemnify, and hold harmless S.Y.M Garage Door & Gate Services and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including legal fees) arising from:

Your violation of these Terms of Service
Your violation of any law or third-party rights
Your use of our services or website
Any false or misleading information you provide

13. Dispute Resolution & Arbitration

Binding Arbitration Agreement

Informal Resolution First: Before any legal action, you agree to contact us to attempt informal resolution by emailing contact@symgaragedoorandgateservices.com with a detailed description of your dispute.

Arbitration: If not resolved within 30 days, disputes will be settled through binding arbitration under the American Arbitration Association (AAA) rules, conducted in Riverside County, California.

Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

Exception: You may bring claims in small claims court if they qualify under that court's rules.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any legal action must be brought in the courts of Riverside County, California.

15. Emergency Services

While we offer 24/7 emergency services, response times may vary based on technician availability, weather, traffic, and other factors beyond our control. We strive to respond as quickly as possible but cannot guarantee specific arrival times for emergency calls.

16. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining terms will remain in full effect.

17. Entire Agreement

These Terms, along with our Privacy Policy and other referenced policies, constitute the entire agreement between you and S.Y.M Garage Door & Gate Services, superseding all prior agreements or understandings.

18. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be posted with at least 30 days notice. Your continued use after changes take effect constitutes acceptance of the modified Terms.

19. Contact Information

Questions or concerns about these Terms of Service:

S.Y.M Garage Door & Gate Services - Legal Department

Mobile Service - Main Office By Appointment

Inland Empire, California

California Licensed Contractor

📞 (951) 409-0115

📧 contact@symgaragedoorandgateservices.com

🌐 www.symgaragedoorandgateservices.com

Response time: Within 5 business days for terms-related inquiries

Terms of Service

Important Legal Notice

Business Information