Cancellation & Refund Policy
Transparent policies for appointment cancellations, deposits, and refunds
Last Updated: January 16, 2026
Policy Summary
Cancel 24+ hours before = Full refund. Within 14 days after service = 30% refund. 14-30 days = 50% refund. After 30 days = No refund. Deposits on custom orders are non-refundable.
1. Appointment Cancellation Policy
24+ Hours Notice
100% Refund
Full refund of any deposits or prepayments
12-24 Hours Notice
50% Refund
50% cancellation fee applies due to scheduling impact
Less Than 12 Hours
No Refund
Full cancellation fee applies (deposits forfeited)
How to Cancel: Call us at (951) 409-0115 or email contact@symgaragedoorandgateservices.com
Cancellations are effective from the time we receive your notice, not when you send it.
2. Deposit & Prepayment Policy
For certain services, we may require a deposit or prepayment to secure your appointment and order necessary parts:
When Deposits Are Required
- Custom Parts Orders: When ordering specialized parts, doors, or gates specifically for your project
- Large Projects: Installation projects exceeding $2,000 in estimated cost
- Commercial Jobs: Commercial service contracts or projects
- Special Orders: Non-stock items that must be custom-ordered from manufacturers
Deposit Amounts
- Standard Deposit: 10-25% of estimated total cost
- Custom Manufacturing: Up to 50% for custom-fabricated gates or specialty doors
- Parts Procurement: Actual cost of parts if ordered specifically for your project
Exact deposit amount will be communicated clearly before you commit to service.
Non-Refundable Deposits
3. Refund Policy for Completed Services
If you are dissatisfied with our completed service, our refund policy is based on when you notify us:
Within 14 Days
70%
Refund after deducting 30% restocking/labor fee
14-30 Days
50%
50% refund after deducting labor and usage fees
After 30 Days
0%
No refunds available (warranty claims may still apply)
Important: Refunds are subject to inspection to verify the work was not damaged or altered after our service. Warranty claims are handled separately under our Warranty Policy.
4. Payment Terms
- Payment Due: Immediately upon completion of service unless other arrangements are made
- Accepted Methods: Cash, check, all major credit/debit cards, approved financing plans
- Late Payments: A service charge of 1.5% per month (18% APR) may be applied to unpaid balances over 30 days
- Collection Costs: You are responsible for all collection costs, including legal fees, for unpaid balances
5. Exceptions & Special Circumstances
No Refunds Available For:
- Services already rendered and accepted by customer signature
- Parts that have been installed and used
- Custom-fabricated items manufactured specifically for your property
- Emergency services (due to immediate response costs)
- Diagnostic fees (covers technician time and expertise)
Exceptions Where Full Refunds May Apply:
- Service not performed as agreed in writing
- Parts installed do not match specifications promised
- Service fails to meet California contractor standards
- Fraud or intentional misrepresentation by our company
6. Refund Processing
Timeline & Method:
- Review Period: 5-7 business days to review your refund request
- Inspection: May require on-site inspection before approval
- Processing: Approved refunds processed within 10-14 business days
- Method: Refunds issued to original payment method (credit card, check, etc.)
- Cash Payments: Refunded via company check mailed to your address
7. Rescheduling vs. Cancellation
Rescheduling
No fees if you reschedule at least 24 hours in advance
We understand plans change - we're happy to accommodate schedule adjustments with proper notice.
No-Show Policy
Full charge if you fail to be present for scheduled appointment without notice
Technician travel time and lost scheduling opportunity will be charged.
8. Emergency Service Deposits
Emergency services (24/7 after-hours calls) may require prepayment or deposit before dispatch due to:
- Premium technician rates for after-hours service
- Travel costs and immediate response requirements
- Parts procurement from emergency suppliers
Emergency deposits are typically non-refundable once the technician is dispatched, as immediate response costs are incurred regardless of whether service is completed.
9. Disputed Charges
Before disputing charges with your credit card company: Contact us directly at (951) 409-0115. Most billing disputes can be resolved quickly through direct communication. Chargebacks may result in additional administrative fees and potential legal action to recover costs.
10. Force Majeure
We are not liable for delays or cancellations caused by circumstances beyond our reasonable control, including:
- Severe weather conditions (floods, earthquakes, storms)
- Natural disasters or declared emergencies
- Supplier delays or parts unavailability
- Government restrictions or orders
- Labor disputes or strikes
In such cases, we will work with you to reschedule at no penalty or provide a full refund of any deposits.
11. How to Request a Refund
Refund Request Process:
- 1Contact Us: Call (951) 409-0115 or email contact@symgaragedoorandgateservices.com with your service details and reason for refund request
- 2Provide Information: Original invoice number, service date, and detailed explanation
- 3Review & Inspection: We'll review your request (may require on-site inspection)
- 4Decision: You'll receive our decision within 5-7 business days
- 5Processing: Approved refunds processed within 10-14 business days
12. Satisfaction Guarantee
Our Commitment: While we have clear refund policies, our goal is 100% customer satisfaction. If you're not completely satisfied with our service, we encourage you to contact us immediately. We will make every reasonable effort to address your concerns, including:
- • Returning to re-perform the service at no additional charge
- • Adjusting or replacing parts that don't meet standards
- • Working with you to find a mutually acceptable solution
13. Contact for Questions
Questions about cancellations, refunds, or payment terms:
S.Y.M Garage Door & Gate Services
Mobile Service - Main Office By Appointment
Inland Empire, California
Available 24/7 for service scheduling and billing inquiries