Privacy Policy
Your privacy matters to us. Here's how we protect your information.
Last Updated: February 23, 2026
Quick Summary
We collect information you provide (name, email, phone, address), usage data, and cookies. We use it to provide services, communicate with you, and improve our business. We don't sell your personal information. California residents have additional rights under CCPA/CPRA.
Privacy Contact Information
S.Y.M Garage Door & Gate Services
Mobile Service - Main Office By Appointment
Inland Empire, CA
For privacy inquiries: Include "Privacy Inquiry" in subject line
Introduction
S.Y.M Garage Door & Gate Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.symgaragedoorandgateservices.com or use our services.
Your Consent: By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you request our services, schedule appointments, or contact us:
- Contact Details: Name, email address, phone number
- Service Address: Street address, city, ZIP code
- Service Information: Type of service needed, appointment preferences, special requests
- Payment Information: Billing details (processed securely by third-party payment processors)
- Communications: Messages, reviews, and feedback you provide
Automatically Collected Information
When you visit our Website, we automatically collect certain information:
- Device Information: Browser type, device type, operating system
- IP Address: Your internet protocol address
- Usage Data: Pages visited, time spent, click patterns, referral sources
- Cookies: See our Cookie Policy for details
- Location Data: General geographic location (city/region level)
2. How We Use Your Information
We use collected information for legitimate business purposes:
Service Delivery
- • Process service requests
- • Schedule appointments
- • Send confirmations & reminders
- • Provide customer support
Business Operations
- • Analyze website performance
- • Improve our services
- • Send promotional offers (with consent)
- • Comply with legal obligations
3. Information Sharing & Disclosure
We do NOT sell your personal information to third parties. We only share your data in limited circumstances.
We may share your information with:
- Service Providers: Payment processors, email services, analytics tools (under strict contracts)
- Legal Requirements: When required by law, subpoena, or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales (you'll be notified)
- With Your Consent: When you explicitly authorize us to share your information
4. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience. For complete details, see our Cookie Policy.
5. Data Retention
We retain your personal information only as long as necessary:
- Service Records: 7 years (for warranty and legal compliance)
- Marketing Data: Until you unsubscribe or request deletion
- Analytics Data: Anonymized after 26 months
- Legal Compliance: As required by applicable laws and regulations
6. Security Measures
We implement industry-standard security measures including SSL/TLS encryption, secure servers, access controls, and regular security audits. However, no internet transmission is 100% secure. We cannot guarantee absolute security but maintain commercially reasonable protections.
7. Your Privacy Rights
You have the following rights regarding your personal information:
Access
Request a copy of your personal data
Correction
Update inaccurate information
Deletion
Request deletion of your data
Opt-Out
Unsubscribe from marketing
Portability
Receive your data in portable format
Object
Object to certain data processing
8. California Residents - CCPA/CPRA Rights
Enhanced Rights for California Residents
The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide additional rights:
How to Exercise Your California Rights: Email us at contact@symgaragedoorandgateservices.com or call (951) 409-0115. We'll verify your identity and respond within 45 days.
For opt-out of data "sales," visit our Do Not Sell or Share My Personal Information page.
9. Marketing Communications
Email & SMS Marketing
By providing your email or phone number and consenting to communications, you agree to receive:
- • Service appointment confirmations and reminders
- • Service updates and technician notifications
- • Special offers and promotions (if you opted in)
- • Customer surveys and feedback requests
Opt-Out: You can unsubscribe anytime by clicking "Unsubscribe" in any marketing email, replying STOP to SMS messages, or visiting our Unsubscribe page.
Note: You'll still receive transactional emails (appointment confirmations) even after unsubscribing from marketing.
10. Third-Party Services
We use trusted third-party services to operate our business:
- Analytics: Google Analytics (traffic analysis)
- Email Delivery: Resend (transactional emails)
- Advertising: Google Ads, Facebook Pixel (with your consent)
- Payment Processing: Secure payment processors (we don't store full card numbers)
These providers access your data only to perform services on our behalf under strict confidentiality agreements.
11. Data Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you via email within 72 hours of discovering the breach, including the nature of the breach, affected data types, our response steps, and recommended actions.
12. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us immediately for deletion.
13. International Users
Your data is stored on servers in the United States. By using our services, you consent to the transfer and processing of your information in the U.S., where privacy laws may differ from your jurisdiction.
14. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent website notice at least 30 days before taking effect. The "Last Updated" date indicates the most recent revision.
15. Contact Us
For privacy questions, concerns, or to exercise your rights:
S.Y.M Garage Door & Gate Services - Privacy Department
Mobile Service - Main Office By Appointment
Inland Empire, California
Response time: Within 15 business days for privacy inquiries